inMotion
CLICK & COLLECT
Welcome to InMotion Click & Collect. To view products available in the airport terminal you are flying from, please enter your flight details.

Frequently Asked Questions

RETURNS

What is your return policy?
We’ll happily accept returns within 21 days of purchase provided they are unopened and in a resaleable condition. You’ll need to provide your receipt as proof of purchase.
Faulty returns will be accepted up to 6 months after purchase in accordance with your statutory rights. You’ll need to provide your receipt or bank statement as proof of purchase.
Our full return policy is available here Returns and Refunds. If you’d like to return a product please contact customer.support@inmotionstores.com and our customer service team will support you through the process.

How do I return a faulty product?
We’re sorry to hear there’s a problem with your order. If you drop us an email at customer.support@inmotionstores.com our customer service team will take care of your return.

I’ve changed my mind, how do I return my purchase?
We’re sorry to hear you don’t love your InMotion purchase. If you drop us an email at customer.support@inmotionstores.com our customer service team will take care of your return. Please see our returns policy here for further information on change of mind returns.

Which shops can I return items to?
At InMotion we’ll accept a return to any InMotion or WH Smith worldwide, so you can shop with confidence. If you’d like to return something you’ve bought at one of our airport stores please contact customer.support@inmotionstores.com in the first instance and our customer service team will guide you through the process.

OTHER FAQs

How do I pay for my order?
Our InMotion site offers a click and collect service so you will pay for your item online making your journey through the airport hassle free! All you need to do is swing by our store when you arrive at the airport and your order will be waiting for you!

What payment types do you accept?
We’d hate for you to miss out on your InMotion order, so if you haven’t received an order confirmation email within 30 minutes of placing your order please contact customer.support@inmotionstores.com. Our customer service team will be able to confirm your order details.

How do I cancel my order?
Changed your mind or travel plans? Don’t worry, it happens. If you need to change or cancel your order, just drop us an email at customer.support@inmotionstores.com and our Customer Service team will take care of you.

Which store do I collect from?
Your InMotion package will be waiting for you at the InMotion store in the terminal that you chose when you placed your order. You’ll find details of where to find us at the bottom of your collection email. You can also find more information on our store locations on the InMotion Click & Collect website.

What do I need to bring to collect my order?
You’re the only person who can collect your order. Make sure you bring proof of ID (your passport will be perfect, or a driving licence, credit or debit card with valid signature) and your collection email (you can show us this on your phone or bring a printed copy)

What if I am late to collect my order/forget to collect my order?
Your parcel will be available until midnight on the day you are due to fly, after which time we’ll cancel the order. If you forget about your order or do not make it in time, please contact our Customer Services team at customer.support@inmotionstores.com to arrange for a refund.

How long can the shop hold the item for?
Your parcel will be available until midnight on the day you are due to fly, after which time we’ll cancel the order. If you forget about your order or do not make it in time, please contact our Customer Services team at customer.support@inmotionstores.com to arrange for a refund.

How long before my flight can I place my order?
We’ll accept orders a minimum of 24 hours before your flight and a maximum of 7 days before your flight. If you’re eager to get hold of one of our products and are flying in less than 24 hours please head straight to one of our InMotion stores when you arrive at the airport and we’ll do our best to get hold of it for you.