Application of Terms and Conditions
These terms and conditions apply to all contracts between you and us.
Meaning of Key Words
We are operated and managed by WHSmith Travel Limited trading as InMotion Entertainment, Greenbridge Road, Swindon, Wiltshire, SN3 3RX.
Registered in England and Wales: number 6560378
VAT registration number: GB238 5548 36
The Agreement (Contract) Between You and Us
After you place your order we email you a summary of your order. When your order is picked and held ready for collection we will charge your payment card or Paypal account for the total cost of the items.
The contract between us is only created once the order is ready for collection, and not before. It means we have accepted your offer and fully communicated this to you.
Though we check our system frequently to try to avoid errors, things can occasionally go wrong with the ordering process. If we make a mistake we will do our best to put things right as quickly as we can, with as little inconvenience to you as possible. We do however reserve the right to cancel any order for any reason at any time prior to collection, for example (but not limited to) where there is an obvious material mistake in the price or product information.
We aim to give you outstanding service. If you have any comments or complaints, contact our Customer Services at firstname.lastname@example.org
Accessibility of our Website
We want to make using our site as easy as possible, which includes making it accessible for people with disabilities. InMotion is designed to work with assistive technologies such as screen readers. We've made important changes to the design in line with our aim to achieve a high level of accessibility, defined as AA compliance by the World Wide Web Consortium (W3C).
Your Privacy When You Shop Online with Us
We want you to be able to shop with confidence on our site, which is why we take the privacy of your personal information very seriously.
When you shop with us, you give us certain personal details, such as your name, email address and payment address. We hold such information securely using SSL encryption software. SSL stands for Secure Sockets Layer which is the industry standard security technology for keeping data private during online transactions. This means your personal information cannot be read by anyone who should not see it.
You will notice the web address (URL) is https when you go through to the uk.inmotionstores.com checkout. This shows that the site is using SSL and your details are protected.
We comply with all applicable data protection legislation, and we treat all your personal information as confidential. We are committed to protecting your privacy and developing technology that provides a safe online experience.
To process your order efficiently, reputable third-party banking and distribution institutions handle the credit and debit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. These organisations are under strict legal and contractual obligations to keep your personal information private.
We do not require you to create an account to shop with us. New customers have the option to create an account by adding a password after they have checked out.
For more information about our Security and Privacy policies, see our Help pages.
Cookies are small text files. Many websites place cookies on your computer when you visit. Cookies are used to make websites work, or to make them work more efficiently, and to provide useful information to website operators.
Many web browsers allow users to control most cookies through their browser settings. However doing so will prevent the checkout from working and you will not be able to place orders.
Availability of Products
For the best experience please enter your flight date and terminal before browsing. Availability for Click and Collect orders is dependent on stock in the terminal you are travelling from. We update our availability information regularly but occasionally a product may run out between updates. We do our best to fulfil your order in full and for collection on your date of travel. If this is not possible, your order, or part of your order, will be refunded. We’ll contact you if there is an issue with your order.
Prices and VAT
Prices may vary between stores. Prices shown on this site include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law.
We make every effort to ensure the prices on our website are correct but we can sometimes make a mistake. If we notice a material price mistake before you have collected your order, we will ask if you want to pay the correct price or cancel your order. If we do not hear from you, we will cancel your order.
We reserve the right to change prices listed without notice. All orders for products are subject to availability. We reserve the right to refuse to supply to any individual or company.
Promotions and Discounts
All promotions are subject to availability. Prices and promotions change a lot online. We will always charge you the price we gave you when you placed your order, even if a promotion is subsequently withdrawn.
To qualify for a multi-buy discount, e.g. buy 3 for the price of 2, you need to select the right number of products. If not, you will be charged the normal price. The extra discount will be applied automatically to your total basket price (the cheapest item will be discounted/free). You cannot cancel a single item that you bought as part of a multi-buy promotion - you need to cancel all of the promoted products.
All product prices are shown in UK pounds sterling. We accept payment by Credit Cards, Debit Cards and Paypal.
Payment will be taken when your order is picked and held ready for collection. We’ll also email you at this point to let you know that your Click & Collect order is ready.
On rare occasions when we go to pick your item(s) we may find that it is damaged or we do not have the item in stock. In these circumstances you will not be charged for the missing item(s) and you will receive an email update.
Our system can hold several payment cards per account. Your order will be charged to the payment card that you assigned to it.
If you fail to collect your Click & Collect order we will refund you to the payment type you used.
If you purchased an item from one of our InMotion stores in the UK, you can return your item within 21 days in its unopened and sealed packaging, along with your receipt. All you need to do is contact our Customer Service team at email@example.com. Our Customer Service team will be happy to guide you through the process to return your item to any InMotion or WH Smith store, worldwide!
- We will accept returns within 21 calendar days after receipt of goods
- Returned products must be unopened and in original condition
- Faulty items can be returned within 6 months, as per statutory requirement
- Receipt must be provided for mint returns
- Receipt or bank statement must be provided for faulty returns
- Items can be returned to any WHSmith or InMotion store worldwide
Click & Collect Terms and Conditions
You will receive an email when your order is ready to collect from store. Please do not attempt to collect your order before you receive this email. You will need to bring a copy of your collection notification email to the Click & Collect point in store to pick up your order. We will accept the email shown on your smartphone or as a print-out.
Failure to collect your item on the nominated day of travel will result in automatic cancelation. Your card will be refunded in this case.
Limitation of Liability
If either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
Nothing in these Terms shall exclude or limit our liability for:
death or personal injury resulting from our negligence;
death, personal injury or damage to property caused by a defective Product;
fraud or fraudulent misrepresentation;
breach of the term implied by section 12 of the Sale of Goods Act 1979;
breach of the terms implied by sections 9, 10 and 11 of the Consumer Rights Act 2015 (that Products we sell will: (a) correspond with any description we provide; (b) be fit for purpose and (c) be of satisfactory quality);
breach of the terms implied by section 2 of the Sale of Goods and Services Act 1982 (that you will have quiet possession of Products you purchase and that Products you purchase will be free from encumbrances).
Subject to the above, our total liability to you for all and any damages, losses, and causes of action shall not exceed the total of the amount paid by you, if any, for accessing the website, purchasing the products and/or using the services provided via the website and any foreseeable consequential loss or damage you may incur as set out above.
If you need more information about what the laws referred to say, please contact us [Link to contact us]. Depending on your question we may suggest that you obtain free legal advice from Trading Standards or the Citizens Advice Bureau (Citizens Advice Consumer Services).
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
If any invalid, unenforceable or illegal provision of these terms would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
These terms and conditions and any contract between us are governed by English Law and we both agree to the non-exclusive jurisdiction of the English Courts.
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards department or Citizen's Advice Bureau.
uk.inmotionstores.com make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature, details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind.
All product(s) are ordered subject to availability, and prices quoted by uk.inmotionstores.com are subject to change. Should a price change outside the guidelines indicated on our Help pages, we will contact you by email and ask if you wish to proceed. You will have no obligation to purchase the product(s) at the new price quoted.
We reserve the right not to sell to customers for re-sale purposes.
Prices advertised online by uk.inmotionstores.com are valid only when purchasing items from uk.inmotionstores.com. Prices may differ from those advertised in InMotion Stores or in other parts of the WHSmith Group; orders placed in store will be charged at the selling price in store.
Although using the latest encrypted security software, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by uk.inmotionstores.com.
All brand names, product names and titles used in this site are the trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.